At 55cuci, your privacy is more than a legal obligation — it is part of the trust you place in us. Find out exactly how we manage your personal data.
Six core principles that underpin how we manage and protect every user's personal data.
All personal data transmitted to and from the 55cuci platform is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banking institutions to safeguard sensitive user information.
55cuci has never and will never sell, rent, or trade users' personal information to any third party for marketing or commercial purposes without your explicit consent.
We only collect data that is strictly necessary to provide our services to you. No data is collected beyond what is required for platform operations and applicable legal compliance.
You have the full right to access, review, and request corrections to the personal data we hold about you at any time through the available 55cuci support channels.
Your personal data is retained only for as long as necessary for service and legal compliance purposes. Once that period has elapsed, data is securely deleted in accordance with established procedures.
You can manage the types of communications you receive from 55cuci — including promotional notifications, marketing emails, and platform alerts — according to your own preferences at any time.
As a 55cuci platform user, you have the following rights regarding your personal data.
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete personal data held in our records.
Request deletion of your personal data, subject to applicable legal compliance requirements.
Object to the processing of your personal data for direct marketing purposes at any time.
Request your data in a structured format for transfer to another service provider.
Request restrictions on the processing of your personal data under certain specified circumstances.
This Privacy Policy explains how 55cuci collects, uses, stores, and protects your personal information when you use our platform. By using 55cuci's services, you consent to the practices described in this document.
55cuci ("we", "Platform", "services") takes the privacy of our users seriously. We are committed to protecting and respecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related laws.
This Privacy Policy clearly sets out the types of information we collect from you, the purposes for which it is used, how we store it, who may access it, and your rights as a user. This document is to be read alongside our Terms and Conditions and forms part of the agreement between you and 55cuci.
If you do not agree with any part of this Privacy Policy, please stop using the 55cuci services. Your continued use of our platform after any amendments to this policy are published will be deemed as your acceptance of those changes.
We collect various types of personal data depending on how you interact with the 55cuci platform. The data collected can be grouped into the following categories:
55cuci only collects data that is strictly necessary. We do not collect sensitive information such as biometric data, medical information, or religious beliefs unless there is a specific legal requirement to do so.
Your personal data is collected through the following methods:
| Collection Methods | Data Examples | Collection Time |
|---|---|---|
| Account Registration | Name, email, phone number | During registration |
| KYC Verification | IC, selfie, bank information | Before the first withdrawal |
| Financial Transactions | Deposit & withdrawal records | Every transaction |
| Platform Usage | Activity logs, IP, device | Throughout usage |
| Customer Support | Conversation content | When contacting support |
| Cookies & Tracking | Session data, preferences | While browsing the platform |
The personal data we collect is used for the following purposes, all of which are directly related to the provision of 55cuci's services to you:
We will not use your data for any purpose not stated here without obtaining your consent first.
55cuci does not sell or trade users' personal data. However, under certain limited circumstances, we may need to share some of your information with the following parties:
We work with third-party service providers who help us operate the platform, including payment gateway providers, cloud service providers, and identity verification companies. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
55cuci may disclose user information to authorities or government agencies when required to do so by law, court order, or a valid official investigation. We will endeavour to notify you of any such request unless prohibited by law from doing so.
In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of those business assets. Users will be notified in advance of any such transfer and of their rights in that context.
55cuci implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we implement comprehensive security measures, the safety of your account also depends on your own actions. Never share your password with anyone and always log out after using the platform, especially on public devices.
55cuci retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
Once the designated retention period has ended, your data will be securely deleted or anonymised using procedures that ensure the data cannot be recovered.
The 55cuci platform uses cookies and similar tracking technologies to enhance user experience and analyse how the platform is used. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect certain functions of the 55cuci platform.
The 55cuci platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we find that personal data of an individual under the age of 18 has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians who discover that their child has registered on the 55cuci platform are requested to contact our support team immediately so that appropriate action can be taken without delay.
55cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements.
Users will be notified of any significant amendments via in-platform notifications or registered email at least 14 days before the changes take effect — unless the amendment is required immediately for security or legal compliance reasons.
The date of the latest amendment is always displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or wish to exercise any of your personal data rights as stated in this Privacy Policy, please contact us through the following channels:
We will endeavour to respond to all privacy-related enquiries within seven business days. For more complex requests, such as full data access applications, processing may take up to 30 business days.
If you are not satisfied with how we handle your personal data after contacting us, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant authority.